Customer Service Associate

Overview

In order to be considered for this position you must live in one of the following states: Alabama, Arkansas, Arizona, Colorado, Florida, Georgia, Illinois, Indiana, Idaho, Iowa, Kansas, Kentucky, Louisiana, Maine, Mississippi, Maryland, Michigan, Nevada, New York, North Carolina, North Dakota, Nebraska, New Jersey, New Mexico, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Virginia, Utah, West Virginia, Wisconsin, Wyoming.

Who We Are

Since 1994, Amazon has evolved from a single retail website to become a global business as well as an e-commerce and publishing partner.

Innovation is in our DNA and we constantly seek out the world’s brightest technology minds to research and develop new solutions to improve the lives of our customers: shoppers, sellers, content creators, and developers around the world.
That’s what being Earth’s most customer-centric company is all about, and it’s still Day One at Amazon.

Job Description

This is our Seasonal, work from home Customer Service Associate position! We are offering Full Time hours only.

The ideal, Seasonal work from home Amazonian is internet savvy and has technical aptitude when it comes to online tools and research. You will think outside the box, solve problems, answer questions, and resolve concerns presented by our Amazon customers. Our customers contact us primarily by phone & chat and we hope you can help us deliver customer obsessed results!

This job is an hourly position and pay rate nationwide is $10.00 per hour. The role includes paid training, bonus opportunity, and dedicated resources to support your ongoing growth and development.

Seasonal employees may remain with Amazon in a temporary capacity for up to six months, depending on business need. There may be opportunities for regular long term employment!

Our Virtual Contact Center is open 24 hours per day, 7 days a week. Being able to work an assigned schedule that falls within our operating hours is required and expected. Available shifts may include days, afternoons and evenings. Typically, they include one or both weekend days and schedules may change throughout the duration of your employment. There may be at times mandatory overtime, based on business needs. Associates may work up to, but no more than 60 hours a week.

Working hours for all staff increase substantially during our peak season (Thanksgiving through mid-January). In order to support our customers, vacation requests are not granted during our peak season unless otherwise required by law. You may also be required to work on any/all major holidays. If you’re a student, we’ll do our best to work around your school schedule!

BASIC QUALIFICATIONS

Your address must be in one of the states we are currently hiring. Any applicants with home addresses outside of hiring states will not be considered.
· High School Diploma or equivalent
· Fluent English language proficiency required; both in written and verbal communication
· Ability to multitask while navigating the internet, multiple browsers, email, and instant messaging tools
· Ability to participate and complete mandatory training (this schedule may be different from your production schedule upon hiring but will not exceed 20-29 hours per week)
· Ability to complete I-9 work authorization paperwork in person

PREFERRED QUALIFICATIONS

· 1+ years in a service environment dealing with the public
· Typing speed of 45 WPM, phone, and computer navigation skills for programs such as Microsoft Word, Outlook, and social networking sites
· The ability to relentlessly advocate for customers. Always protecting confidentially and their data.
· Display effective communication skills and composure under pressure.
· Trust our customers and use good judgement to solve problems.
· Anticipate customer needs and treat their time and attention as sacred.
· Deliver personalized, peculiar experiences that customers love.

Technical Requirements

You will be shipped a headset and token to the address provided in your application. Equipment may arrive separately.

Please be sure to verify that your mailing address in our system is an address where you can receive equipment to ensure that there are not delays in receiving your equipment. Make sure you add the apartment number (if any). PO Boxes are not supported and we must have a physical address for you to receive your equipment.

Computer Requirements:

· 64-bit Operating System
· 10 mbps download and 5 mbps upload speed or faster from a reliable provider (no satellite or wireless internet)
· Must be directly connected to router/modem via Ethernet cable
· If you are using a laptop, it must be connected to an external monitor, keyboard, and mouse
· Windows 7, 8.1, 10 or Mac OSX 10.9 through 10.12
· Operating System Auto-Update
· Windows Defender (If using Windows 7, 8, 8.1 or Windows 10)

Regular and reliable “uptime” is an essential requirement of the customer service work-from-home (WFH) position. This expectation ensures a consistent and predictable experience for our customers. Specifics regarding processes related to outages will be provided during new hire training.

Amazon is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation.