Customer Service Associate

Overview

In order to be considered for this position you must live in one of the following states: Arizona, Colorado, Connecticut, Illinois, Indiana, Florida, Georgia, Kansas, Kentucky, Maryland, Michigan, Nevada, New Jersey, New York, North Carolina, North Dakota, Ohio, Oregon, Pennsylvania, South Carolina, Tennessee, Virginia, West Virginia, Wisconsin.

Who We Are

Amazon Customer Service is arguably the best on earth! We solve problems for our customers on the spot and treat everyone like a friend. Customer Service plays a large role in Amazon’s growth, as we innovate on behalf of our customers based on their experiences and feedback. Come join Amazon Customer Service!

Job Description

Amazon is seeking applicants who are customer obsessed, demonstrate high ownership and are passionate about innovating the customer experience. If you are looking for an opportunity to have flexible hours and provide a world class customer experience, this is the role for you!

Our Virtual Customer Service is open 24 hours per day, 7 days a week. As an Amazon Customer Service Part Flex (PT) employee, you will flex your schedule to meet the needs of our customers. You will connect with customers through phone, chat and email. Work schedules will be determined through shift bids which take into consideration your preferences, business need and your performance. The average amount of work scheduled hours is 20-29 hours per week, with opportunities to work more at times. Available shifts will include morning, afternoon and evenings, typically including one or both weekend days. Schedules will change throughout the duration of your employment. There may be mandatory overtime, based on business needs or large scale events. Being able to work a flexible schedule that falls within our operating hours is required and expected.

Working hours for all staff increases substantially during different times of the year in preparation for peak events, in the summer and shortly before Thanksgiving through mid-January. You may be required to work up 40 hours per week during these times. Availability to work holidays such as Thanksgiving, Christmas Eve, Christmas Day, New Year’s Eve and New Year’s Day is a requirement of this role. You may also be required to work on any/all major holidays. If you’re a student, we’ll do our best to work around your school schedule!

Compensation

Except as otherwise required by law, this role pays $10.00 per hour through 4 weeks of training; a minimum of 25 hours is expected each week during training. Upon successful completion of training, and except as otherwise required by law, the pay will increase to $12.00 per hour at the beginning of the next payroll period. Amazon will provide dedicated resources to support your ongoing growth and development.

BASIC QUALIFICATIONS

Your address must be in one of the states we are currently hiring. Any applicants with home addresses outside of hiring states will not be considered.
· High School Diploma or equivalent
· Fluent English language proficiency required; both in written and verbal communication
· Ability to multitask while navigating the internet, multiple browsers, email, and instant messaging tools
· Ability to participate and complete mandatory training (this schedule may be different from your production schedule upon hiring but will not exceed 20-29 hours per week)
· Ability to complete I-9 work authorization paperwork in person

PREFERRED QUALIFICATIONS

· 1+ years in a service environment dealing with the public
· Typing speed of 45 WPM, phone, and computer navigation skills for programs such as Microsoft Word, Outlook, and social networking sites
· The ability to relentlessly advocate for customers. Always protecting confidentially and their data.
· Display effective communication skills and composure under pressure.
· Trust our customers and use good judgement to solve problems.
· Anticipate customer needs and treat their time and attention as sacred.
· Deliver personalized, peculiar experiences that customers love.

Technical Requirements

You will be shipped a headset and token to the address provided in your application. Equipment may arrive separately.

Please be sure to verify that your mailing address in our system is an address where you can receive equipment to ensure that there are not delays in receiving your equipment. Make sure you add the apartment number (if any). PO Boxes are not supported and we must have a physical address for you to receive your equipment.

Computer Requirements:

· 64-bit Operating System
· 10 mbps download and 5 mbps upload speed or faster from a reliable provider (no satellite or wireless internet)
· Must be directly connected to router/modem via Ethernet cable
· If you are using a laptop, it must be connected to an external monitor, keyboard, and mouse
· Windows 7, 8.1, 10 or Mac OSX 10.9 through 10.12
· Operating System Auto-Update
· Windows Defender (If using Windows 7, 8, 8.1 or Windows 10)

Regular and reliable “uptime” is an essential requirement of the customer service work-from-home (WFH) position. This expectation ensures a consistent and predictable experience for our customers. Specifics regarding processes related to outages will be provided during new hire training.

Amazon is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation.