Overview

As a CLEAR Customer Service Ambassador, you will be the face, the heart, and the soul of CLEAR. You will be the most important member of our teams, making our mission a reality by providing our members with an awesome customer service experience. The right person for this role is passionate about the customer experience and knows how to tell the CLEAR story.

What you will do:

  • Field inbound Sales and Customer Service calls with potential for extended periods of high volume
  • Empathize when necessary and create astonishing customer experiences
  • Apply active listening skills, interject and paraphrase appropriately to best understand the customer’s needs and wants
  • Ability to multitask when listening to customer concerns to find appropriate solutions and resolve CS issues
  • Provide UPS tracking information and order status information as needed
  • Utilize support departments to help customers resolve issues outside of your guidelines
  • Utilize tone/enthusiasm to provide energy into the customer interaction that will drive sales and customer satisfaction
  • Participate in a team environment through team chat (instant messaging) and use of email communications
  • Take personal initiative to achieve goals and objectives
  • Promote sales and upsells – offer alternatives, and close sales while maintaining rapport with customers
  • Support other departments with project work when needed
  • Manage and adhere to your schedule to answer customer calls timely that enables the business to meet service levels

Who you are:

  • Strong PC skills to include: Internet, Microsoft Windows, Outlook and IM
  • Strong organizational, detail orientation and follow through skills
  • Strong communication skills and a desire to make customers happy
  • Ability to connect with the customer and bring excitement to the call
  • Ability to work closely with both internal and external departments to ensure customer satisfaction.