Overview

If you enjoy building great relationships with colleagues and customers, setting down smooth processes, and are finance-minded with impeccable attention to detail then we are looking for you! The Finance Customer & Employee Representative will be responsible for managing the Finance Team customer support email address, generating monthly invoices, driving outstanding invoicing follow up, and supporting employees through the financial onboarding & expense reporting processes.

Responsibilities

  • Act as customer support lead on the Finance Team for the Remote (customer) community through ownership and management of the Finance Team customer support email address.
  • Respond efficiently and thoughtfully to Remote inquiries on a variety of finance-related topics including invoicing and outstanding invoice follow up, payments options, international payments, customization of invoices, policy questions, etc.
  • Generate monthly invoices for Remotes, coordinate internally regarding charges to be included in invoices, and track and follow up on outstanding receivables.
  • Streamline the current process for billing incidentals and extras by working with the regional and programs team leads to develop a process/template to track and report additional charges to be included in billing.
  • Help identify and act on process improvement opportunities and document processes improvements through the creation of written training files and employee video tutorials.
  • Assist with the monthly employee expense reporting process through follow up with employees, management of expense reporting timeline, and tracking of cash expenses related to debit cards.

Qualifications

  • Bachelor’s degree in a related field
  • Will consider 4+ years of demonstrated experience in customer support or a similar role in lieu of education
  • Proficient in Microsoft Excel with proven track record or advanced knowledge in the financial industry
  • Experience with FreshDesk or similar customer support ticketing system a plus
  • Excellent communication skills and the desire to navigate and resolve challenging situations
  • Ability to work with minimal guidance and be comfortable operating in a remote work environment

Qualities

  1. Passion– We are looking for someone who is excited about the unique way that we are changing the world and is ready to be at the forefront of the future of work movement
  2. Ownership– We aspire for autonomy, so be prepared to demonstrate fierce dedication and to take ownership of your assigned work and any new challenges that come your way
  3. Organization– We rely on great time management skills and the ability to stay connected and productive in a distributed work environment
  4. Interpersonal skills– We need someone with a proven ability to work collaboratively and with the ability to connect with and support our Remote (customer) community

About Remote Year

Remote Year brings together inspiring communities of 50-80 freelancers, entrepreneurs, and professionals for a year-long journey to work, travel, and live in 12 different cities throughout the world.

It has become clear that with ubiquitous connectivity, people no longer need to be physically together to get great work done. More companies are adding remote working options every day as they realize the benefits of opening their talent pool globally and getting better work results from happier employees. Millennials have shown that they prioritize experiences over ownership with the rapid rise of the sharing economy. Now unshackled from their permanent desks, they are ready to give up the permanence of a home for the excitement of life on the road. These two sweeping cultural shifts happening today, productivity moving to the cloud and the rise of the sharing economy, have culminated in Remote Year.

Remote Year is a group of interesting people traveling together while working remotely.

Over 25k people applied for the inaugural year's 75 spots, which started on June 1, 2015 in Prague. Remotes will travel together on a journey, living in 12 different cities throughout Europe, Asia and South America for one month each. Throughout the year, they will continue progressing both personally and professionally while working in the communal workspace with diverse participants from 12 different countries as well as exploring the local community through cultural tours, speaking events and volunteer opportunities.