Hello future Content Marketing Manager at Customer.io!

Our company mission is to help businesses communicate with their customers like human beings, with relevance and context. Today, we do this with software that enables businesses with large user-bases to send tailored email (and other types of messages) based on their users’ behavior. We’re looking for a creative marketer and writer to help us exemplify this people-centric approach in how we interact with our audience, prospects, and customers.

This isn’t a role that requires you to churn out piece after piece just for the sake of chasing traffic or indiscriminate email list growth. Content marketing has been key to Customer.io’s growth since the very beginning, when our CEO would share what he was learning about email marketing and user retention.

You’ll carry that on, creating, editing, and promoting educational resources, customer stories, and brand communication that makes experiencing Customer.io helpful and human against the madding crowd of noisy marketing on the interwebs.

What will you be doing?

  • Create useful content. You’ll write original blog posts, articles, ebooks, copy for landing pages and other marketing resources— as well as experiment with and leverage content in different formats and mediums. You might be repurposing an ebook chapter into a script for a video tutorial or exploring a podcast idea. You’re not scared of crafting long-form resources, A/B testing headline ideas, or writing for presentations.In order to produce great content, you’ll spend time researching and learning about behavioral marketing and customer lifecycle communication. You’ll also interview customers to help share their stories and successes.
  • Reach and expand our audiences. You’ll help get our content in front of the right people and grow our reach. Promotion tasks may include creating newsletters and other marketing campaigns, sending out guest post pitches, using social media, participating in online communities and forums where marketing, product, and tech types gather, and reaching out to influencers and partners.
  • Hone our brand voice — and help us stick to it. You’ll wordsmith marketing copy and review content for clarity and brand consistency, style, tone, and voice across the company. For instance, you might be pulled in to provide feedback on product copy or to prepare documentation.
  • You’ll develop content strategy. You’ll work with the marketing team to determine how we’ll approach and implement content strategy, from identifying new content opportunities, to coming up with a content experiment, to the nitty-gritty of optimizing our web properties for search and discovery.
  • Help us learn and grow through regular reporting. You’ll collect, monitor, and analyze the performance of our content marketing activities, using tools like Google Analytics and with help from our data team. Your reporting and analysis will help inform and optimize our content strategy and what we’ll tackle next.
  • Keep the content train moving. You’ll help manage a comprehensive content plan and editorial calendar.

You’ll join a team of 2, including:

  • Janet Choi aka Jane-T runs content and product marketing; once toured culinarily through several NY boroughs, is still recovering
  • Bill Miksich aka Bell has a black belt in demand generation and also… a real black belt.

You’ll also work with:

  • Contractors who help out with content creation, copyediting, digital marketing campaigns, design, and social media
  • Cross-collaboratively with other teams to create content that people find valuable, from newcomers to the blog to power users of Customer.io

What will you bring to the table?

  • You’re an excellent writer. You can explain complex concepts clearly, tell a compelling story, and write with personality and empathy. You also see editing as integral to the writing process.
  • You have a history of marketing success. Ideally you experienced some of that success working with content for a SaaS company or written about tech/marketing for several publications. We’re looking for someone who can show how they’ve had a direct hand in building an audience.
  • You get content out there. There’s no content marketing without other people. You understand how much work is involved after you hit publish to distribute content and cultivate relationships. You probably know some HTML and writing email copy isn’t scary. You’re up for networking, doing outreach, and working with partners and others to create and promote our stories.
  • Your north star is whether you’re providing substance and value to a reader, not viral shares for our business. You’re opinionated when it comes to making decisions about what constitutes interesting and helpful content — and how it’s presented. You’re a believer in talking with and knowing your audience, and you’re willing to do the extra work to produce something creative, compelling, different, and helpful for them.
  • You’re hungry to learn, and you love to do so through the writing process. We’re not necessarily looking for someone to come in the door with domain expertise, but you’re eager to dive in and start from Day 1 to put into practice and write about what you’ve learned.
  • You’re scrappy and self-directed when it comes to problem-solving and working on multiple projects at once. You’re looking to work with a startup where you’ll be responsible for the impact you make and have a lot of freedom.  Working with folks in different timezones will be standard issue for you around here, so being able to stay determined, even when the answers aren’t in front of you, is essential.
  • You are a proactive communicator. You strive to be articulate and empathetic in your interactions and believe in “working out loud” to share work early and helpfully.

Why should you work with Customer.io?

Work at our head office in Portland, OR or anywhere in the world you want. We want to enable you to do your best work, and this is how we aim to do that—

  • Competitive salary – We’re offering $60,000 – $75,000 USD for this position in the company depending on experience.
  • Equity – You’ll own a piece of the company. It’s not a get-rich-quick deal, but if you stay around for a while, we’re planning to be a long-lasting company and your piece of it may be a nice bonus.
  • Big Impact – Our team is small, but growing quickly. The work you do will materially impact how successful we are as a company.
  • Great Tools – Everyone in the company has a budget for a computer, a motorized standing desk, Steelcase Leap office chair, external monitor, and anything else you’d like to get your job done.
  • Health Benefits – We pay 100% of your premiums for medical, dental and vision.
  • Paid Parental & Medical Leave – including adoption
  • Retreats: We want everyone in our company to connect in person whenever possible, so we get everyone together once a year. We’ve had retreats in Barcelona, Romania, and Hunter Mountain, NY. At the time this job was posted we were all in Iceland!
  • Vacation – Rest and recuperation is important. We offer unlimited paid time off with a 2-week minimum per year.

Diversity statement

At Customer.io, we’re committed to building a diverse environment, and encourage minority applicants. So far, we have team members in France, Germany, Canada, and all over the US. Our CEO and CTO grew up in Singapore and Arkansas respectively, but met in New York City. Our company culture is always evolving; people from different backgrounds bring valued perspective and thoughtfulness to the work that we do and the culture we foster.

Customer.io provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Customer.io complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Basically, we follow the law, but also like you for who you are!