Overview

Shopify’s Support L&D Team is responsible for any Learning and Development initiative within the Support organization, aimed at significantly improving development skills in Shopify’s Support teams. Our work helps these teams solve larger, more complex, and more interesting problems, in turn helping our merchants get the support they need quicker than ever.  SLC(Support Learning Code) aims to create and deliver accessible opportunities for technical levelling up for a diverse audience of learners.

We currently offer programs that cover topics like fundamentals of computer programming, problem solving, and technologies including Ruby, Rails, and JavaScript. We’re now looking for an experienced developer/educator to help us expand on this foundation expand these programs and build new ones to offer even more opportunities to support our team’s growth.

Requirements:

  • Subject matter expertise in computational thinking and problem solving
  • A background in Computer Science or Software Engineering
  • Experience as an instructor/teacher, preferably in a technical field
  • Experience in curriculum design
  • Top-notch time management and communication (verbal and written) skills
  • Knowledge of e-learning, training and development, and blended learning best practices
  • The ability to work independently, and knowledge of when to seek input and critiques from others
  • The ability to incorporate a variety of feedback into a final product
  • BONUS
    • Experience in instruction/teaching at a technical bootcamp or institution
    • Experience in instruction/teaching in the corporate high-tech field
    • A background in working with organizations/non-profits aimed at creating builders of technology
    • Experience working on Rails, JavaScript, HTML/CSS, Liquid
    • A background working with Shopify

Some of the projects you’ll be working on:

  • Teaching and facilitating, both in-person and remotely
  • Designing and implementing training programs that teach technical support agents the practical skills to be able to use our tech stack and other technologies
  • Creating and/or designing multimedia to support learning objectives
  • Conducting needs analyses and retrospectives to ensure training properly prepares agents for their jobs, and improving the training program to address knowledge gaps and evolving needs

Tools of the trade:

  • Is this some of this tech new to you? That’s OK! We know not everyone will come in fully familiar with this stack, and we provide support to learn on the job.
  • Ruby
  • Rails
  • Javascript
  • SQL
  • HTML/CSS
  • Liquid
  • Git

Thanks so much for taking the time to apply for this role, we know that applications take a lot of work and we value the effort. Dustin is looking forward to reading your application, he’ll look at everyone and get back to you within the coming weeks, please keep in mind the holiday season will affect the timing.

Experience comes in many forms, many skills are transferable, and passion goes a long way. If your experience is this close to what we’re looking for, consider applying. We know that diversity of thought makes for the best problem-solving and creative thinking, which is why we’re dedicated to adding new perspectives to the team and encourage everyone to apply.

About Shopify

Shopify is a leading cloud-based, multichannel commerce platform designed for small and medium-sized businesses. Merchants can use the software to design, set up and manage their stores across multiple sales channels, including web, mobile, social media such as Pinterest and Facebook, brick-and-mortar locations, and pop-up shops. The platform also provides a merchant with a powerful back-office and a single view of their business.

The Shopify platform was engineered for reliability and scale, using enterprise-level technology made available to businesses of all sizes. Shopify currently powers over 200,000 businesses in approximately 150 countries, including: Tesla Motors, Budweiser, Wikipedia, LA Lakers, the New York Stock Exchange, GoldieBlox, and many more.

Your personal growth is important to us, and we’ll give you everything you need to make it happen: learning budgets, mentorship opportunities, one-on-one coaching, skill development workshops, you name it. We encourage you to experiment, take risks, and pursue the things you care about. And if you make a mistake? That’s ok – learn from it, and share your experience with the team.

We hope you’ll love it here, but we also know that it’s not all about work. We’ll help you maintain a healthy balance with a gym allowance, parental leave, childcare benefits, flexible work hours, and catered meals to give you more time for the things you care about most.

We’re growing quickly, so there are plenty of opportunities to learn and grow. You’ll have the creative freedom to make a real difference in the world of commerce, and the chance to work with some of the best in the business.