Overview

Please note: The Yeomen is based out of Richmond, Virginia, however this a remote full-time employment opportunity for folks on the West Coast of USA (California and Oregon). You would work from your home. We are not recruiting outside of these two states on the West Coast. If you apply from any other location you will not be considered.

The Yeomen are a community of support experts who build and staff customized support solutions for companies and organizations. We specialize in creating help desks that don’t just resolve problems, but also foster brand loyalty and growth by cultivating relationships with user communities. Our mission is to bring a human element to support by connecting customers to real people who care about customer concerns and work hard to resolve their issues with compassion, care, and positivity. More information about The Yeomen can be found attheyeomen.com.

The Yeomen is proud to be a support partner for Vimeo, the leading video platform for creative professionals. We are currently looking for experienced support folks to join the team of Yeomen support ninjas who engage and support the Vimeo community day in and day out.

REQUIREMENTS

What you’d be doing:

  • Answering tech support and customer service questions by email.
  • Troubleshooting video playback issues.
  • Supporting account access for all level accounts (Basic, Plus, & PRO).
  • Helping with billing and purchases.
  • Walking someone through uploading and downloading a video.
  • Educating users of privacy settings.
  • Identifying recurring customer issues, helping to solve them, and escalating them to others for review.
  • Writing customer response templates and online help documentation.
  • Making customers very happy.
  • Having coffee with us.

What we’re looking for:

  • Amazing written English communication skills.
  • Someone to mesh well with our existing team.
  • Excellent attention to detail and ability to recognize patterns.
  • Great people skills and a desire to learn new things.
  • Previous technical support experience required.
  • Internet savvy.

About The Yeomen

The Yeomen is a community of customer support folks. We believe stellar care turns customers into promoters. Whether your current support system needs a tune up, or you just need someone to handle your help desk, The Yeomen are here for you. Let us know how we can help! 🙂

Jim Coe founded The Yeomen in the summer of 2013. Since then, we’ve grown to a team of 23 on three continents supporting a variety of languages. We are building a globally-distributed team to provide extended hours of service while ensuring that our staff can work a normal day. The Yeomen is committed to the happiness of our employees.

Good community support transcends context, so we work with a variety of companies. Some sell physical products and software while others provide platforms for expression and empowerment. Still others aggregate news and market information to better inform their audience. All of them see the value of making sure their clients are well cared for.

The Yeomen are strong advocates of community. We believe the empathy and engagement that we invest in our customers should be reflected in our own workspace. Teamwork is the core of how we operate. We collaborate with one another, work together to solve problems, and take equal share in our successes. We celebrate and embrace diverse personalities, encourage social interaction, and welcome opportunities for our own team members to engage with each other’s insights and ideas. We also like our fun. If you can speak in gifs and emoticons, then you may be a good fit for our community.

Thinking about joining us? Here are some of the best things about being on our team:

• You can work from your home, at a coffee shop, by the pool, or pretty much anywhere you can find WiFi.
• Our salaries and benefits are competitive for our industry.
• You get a shiny MacBook and all kinds of software tools for making your work time productive and enjoyable.
• Our clients are awesome, and so are the people that use their products.
We live in a never-ending stream of meme references.