Overview

As a Community Support Representative at Rainforest QA you’ll work within the Product Team to provide support to our online community of quality assurance testers, work with members from various teams to develop solutions to support issues, and develop basic knowledge of user research methods such as survey design and beta testing.

What you’ll do

  • Assist the Community Manager in all areas of tester support
  • Perform tester reviews to maintain tester quality
  • Solve support tickets submitted by testers through Zendesk
  • Moderate tester community forum
  • Work with other team members to triage issues
  • Use JIRA to report issues to engineers and product managers
  • Develop and maintain documentation for the tester resource wiki
  • Assist Community Manager and product team in conducting user research

What we’re looking for

  • Passion for problem solving and learning new things
  • Patience and empathy for others
  • Experience gathering and analyzing data
  • Experience documenting process and workflows
  • Excellent written and oral communication skills in English
  • Ability to work both independently and in a team environment
  • Willingness to travel to San Francisco three times a year
  • Comfortable working with team members in different timezones

Bonus Points for

  • 1+ year experience in support or community management

How we’ll reward you (Remote roles only)

  • Flexible, remote work options
  • Generous vacation time
  • Competitive compensation and stock options
  • Voluntary 401 k program (US only)
  • 100% Medical, dental, and vision insurance covered (50% for dependents) (US Only)
  • Whatever desk setup you need to get your job done
  • Professional development, career coaching, and conference attendance
  • 3x per year onsites- we’ll fly you into our beautiful San Francisco office to spend quality time with your teammates!

How we’ll reward you (SF roles only)

  • Competitive compensation and stock options100% Medical, dental, and vision insurance covered (50% for dependents)
  • Daily catered lunch and snacks
  • Subsidized commuter benefits
  • Voluntary 401 k program
  • Generous vacation time
  • Professional development, in-office career coaching, and conference attendance
  • Dog friendly offices
  • Whatever desk setup you need to get your job done
  • Weekly team activities like happy hours, in-office yoga, and much more

OUR COMMITMENT TO DIVERSITY AND INCLUSION

At Rainforest QA we believe that diverse teams improve our business. We are an equal opportunity employer and do not discriminate on the basis of race, religion, color, nationality, gender, sexual orientation, age, marital status, veteran status, or disability status.