Overview

OkCupid is seeking a Community Moderator for the Customer Experience and Moderation Response Team!

We’re looking for a talented writer with customer service experience to join us in a work-from-home email support position. You’ll play a critical role in keeping the site free from scammer and harasser accounts, and ensuring user happiness.

In this role, you will:

  • Use your excellent email communication skills to respond to customer inquiries in an upbeat and timely fashion
  • Detect and remove fake accounts and harassing users from the site
  • Review and moderate content including profiles, photos, and messages
  • Handle a small number of inquiries about sensitive topics that require strong empathy and tact
  • Troubleshoot problems and provide explanations to our growing user base via email
  • Work from your home computer 40 hours per week. Schedule is mostly flexible, but we will need a commitment to working one four-hour shift over the weekend

We’re looking for:

  • Excellent written communication skills
  • Excellent attention to detail
  • Extensive experience in a customer service environment
  • Strong understanding of internet norms and interactions
  • The ability to understand sometimes complicated scenarios and respond with well-thought-out written solutions
  • The ability to work reliably and independently from home
  • A well-written cover letter stating why you’re excited to work for OkCupid

Bonus points for:

  • Prior experience with digital fraud prevention
  • Prior experience with website moderation
  • Familiarity with OkCupid