Overview

Poshmark is looking to hire a Customer Associate who will be part of our rapidly growing Community team. We’re looking for someone with a passion for helping others, eager to contribute individually to a team, and can learn about the Poshmark community.  This role is responsible for communicating to our users via email to understand their wants and needs.

Telecommuting Details:

  • Schedule is Wednesday-Sunday, 40 hrs/week
  • Must be available to complete 3 month training program at our office in Redwood City
  • Must pass background check
  • Reliable internet access

Responsibilities:

  • Gain knowledge of the Poshmark community
  • Engage with Poshmark users via email support
  • Educate users on policies and guidelines
  • Communicate with users in a helpful, friendly, and professional manner
  • Demonstrate empathy while providing thoughtful and prompt resolutions for the Community
  • Investigate and recommend solutions for open orders and account issues

Requirements:

  • Bachelor’s degree or equivalent experience
  • At least one year of work experience preferred
  • Self-starter and motivated to work independently
  • Enthusiastic about helping others by spreading love and kindness
  • Exceptional written communication skills with keen attention to detail
  • Ability to learn quickly in a fast-paced environment
  • A positive attitude with the ability to turn a negative into a positive
  • Willing to work on holidays
  • Bonus points if you have previous customer service experience working in e-commerce, Desk.com preferred
  • Strong computer and typing skills

Why Poshmark?

Founded in 2011, Poshmark is the largest social marketplace for fashion where anyone can buy, sell and share their style with others. Poshmark’s mission is to make shopping simple and fun by connecting people around a shared love of fashion, while empowering entrepreneurs to become the next generation of retailers. Recognized as the go-to shopping destination for millennials, Poshmark’s community of over two million Seller Stylists help shoppers discover the perfect look from over 25 million items and 5,000 brands. The company is backed by the world’s leading venture capital institutions including Mayfield, Menlo Ventures, GGV Capital, Inventus Capital, SoftTech VC, Union Grove Venture Partners, Shea Ventures and AngelList. For more information, please visit www.poshmark.com, or find us on Instagram, Twitter, Pinterest and Snapchat.

Here’s what we’ll set you up with:

  • Competitive salary and equity, based on experience
  • Fully sponsored health, dental and vision plans
  • A 13” MacBook Air
  • Work alongside world-class talent
  • Flexible Vacation / Paid Time Off Policy
  • Parental Leave
  • Healthy and exciting lunches and snacks offered daily
  • Personal Style Encouraged (or not, whatever you’re in to)
  • Opportunities for career growth and training
  • Fun company happy hours, parties, and offsite events