The Community Advocate works closely with others on the Support and Safety team to help protect, empower and engage people involved in or impacted by the Wikimedia movement. The Advocate seeks to protect and enhance community health through facilitating the work of our vast community of international volunteers; through helping other non-engineering teams and departments successfully collaborate with community members and groups; and through investigating and responding as directed to threats of violence and other threats to the safety of the Wikimedia projects, communities and the public. The Community Advocate is expected to collaborate with others in a respectful manner, to encourage collegial engagement, to treat with discretion private information, to be creative and open to new solutions, to be supportive of other Advocates, and to be flexible in assignments. This is a sometimes chaotic and challenging environment that offers best opportunities for those who work well both independently and with others.
We’d like you to do these things:
- Steps into difficult discussions and situations when necessary to provide details and context to promote effective resolution, mutual understanding, and healthy communication.
- Collaborates closely with other Support and Safety staff, including the Trust & Safety team, in evaluating, processing and appropriately escalating inappropriate content and threats against the safety of volunteers or the public. This work involves coordinating with other staff in team rotation to ensure 24/7 coverage for emergencies. This work may include evaluating threats of self-violence or terrorism, or processing inappropriate imagery, including imagery involving minors.
- Keeps up with and reports on key developments in the Wikimedia movement
- Implements Support team program work related to community health and growth, such as working with communities and staff to implement ongoing anti-harassment programs.
- Liaises with and supports the work of key community groups as assigned, including facilitating their access to engineering and other resources within the Wikimedia Foundation.
- Assists with correspondence management, which will include answering questions from both users and the public in a timely, efficient, and respectful manner.
- Researches and reports on issues related to community health and growth, which may include working to identify and implement solutions through collaboration with community, appropriate staff, and external organizations.
- Builds relationships with Wikimedians, including key community members, around the world.
We’d like you to have these skills:
- Outstanding organizational and interpersonal communication skills with an ability to communicate with key stakeholders in styles ranging from precisely detailed to clear and simple, depending on context.
- Experience and/or interest in online and multilingual communities. Extensive experience with Wikimedia communities and projects is a strong plus.
- Able to research and clearly report out to diverse audiences.
- Team player who cares deeply about his/her own work and also helps colleagues succeed
- Quick-learning and flexible, particularly around online communities and technologies
- Resourceful problem solver who finds ways around road-blocks
- Highly motivated and enthusiastic; not easily discouraged
- Organized, efficient and able to meet deadlines
- Emotionally mature and self-reliant; tolerates ambiguity and maintains positive, respectful professional relationships
- Resilience in dealing with difficult subject matter
- BA/BS or above
And it would be even more awesome if you have this:
- Experience with Wiki markup and MediaWiki templates
- Experience and/or training in project and people management (volunteer capacity applies)
- Experience recruiting, motivating and organizing volunteers.
- Fluency in major languages other than the mandatory command of English.
- Experience contributing to and passion for Wikipedia and other Wikimedia projects
Cover letter is required and important. We care what you have to say and how you say it. Tell us how your interests and experiences make this the right job for you.
Benefits & Perks *
- Fully paid medical, dental and vision coverage for employees and their eligible families (yes, fully paid premiums!)
- The Wellness Program provides reimbursement for mind, body and soul activities such as fitness memberships, massages, cooking classes and much more
- The 401(k) retirement plan offers matched contributions at 4% of annual salary
- Flexible and generous time off – vacation, sick and volunteer days, plus 19 paid holidays – including the last week of the year.
- Family friendly! 100% paid new parent leave for seven weeks plus an additional five weeks for pregnancy, flexible options to phase back in after leave, fully equipped lactation room.
- For those emergency moments – long and short term disability, life insurance (2x salary) and an employee assistance program
- Pre-tax savings plans for health care, child care, elder care, public transportation and parking expenses
- Telecommuting and flexible work schedules available
- Appropriate fuel for thinking and coding (aka, a pantry full of treats) and monthly massages to help staff relax
- Great colleagues – diverse staff and contractors speaking dozens of languages from around the world, fantastic intellectual discourse, mission-driven and intensely passionate people
* for benefits eligible staff, benefits may vary by location
About Wikimedia Foundation
The Wikimedia Foundation is the non-profit organization that operates Wikipedia, the free encyclopedia.
Wikipedia and the other projects operated by the Wikimedia Foundation receive more than 431 million unique visitors per month, making them the 5th most popular web property worldwide.
Available in more than 287 languages, Wikipedia contains more than 32 million articles contributed by a global volunteer community of more than 100,000 people.
Based in San Francisco, California, the Wikimedia Foundation is an audited, 501(c)(3) charity that is funded primarily through donations and grants. The Wikimedia Foundation was created in 2003 to manage the operation of Wikipedia and its sister projects. It currently employs over 208 staff members. Wikimedia is supported by local chapter organizations in 40 countries or regions.
The Wikimedia Foundation offers competitive benefits including fully paid medical, dental, and vision coverage for employees and their eligible families (yes, fully paid premiums!). The Wellness Program provides reimbursement for mind, body and soul activities such as fitness memberships, massages, cooking classes, and much more. The 401(k) retirement plan offers matched contributions at 4% of annual salary.