Overview

The successful candidate will use their 5-8 years experience working on ecommerce platforms to drive best practice adoption and enablement of Commerce Cloud Digital, as well as additional Salesforce products. This individual will play a critical role by using their skills to service and support existing clients in all areas of Commerce Cloud including ensuring clients are fully leveraging and enabled in the Commerce Cloud platform.

The Commerce Strategist’s domain and platform experience will be leveraged by Customer Success teams to provide optimization and enablement support to assist our Customers in growing their top-line sales. Each Commerce Strategist will work with a high degree of autonomy and have demonstrated experience with interacting with client teams, independently resolving complex client situations, and bringing larger opportunities to fruition.

Responsibilities

  • Drive “best practice” adoption and enablement of the Commerce Cloud ecommerce platform (and others Commerce Cloud products) through client lifecycle.
  • Establish a position as a domain and platform expert through delivery of Feature Adoption Engagements and other ad-hoc requests to support clients and their site goals.
  • Lead strategic and best practice discussions on site maintenance and execution
  • Working with the Content & Community and Business Strategy teams, provide input and contribute field feedback for new content and Engagements across Salesforce Commerce Cloud suite of products.
  • Translate strategic ideas and programs into clearly defined action steps specific to the clients’ custom solution
  • Deliver on site training and enablement to clients whose site implementation may range from basic to complex and customized.
  • Support Retail Practice, Customer Success, Marketing, Client Services, Engineering and Sales team as a subject matter expert in end-to-end solution functionality, design and operation
  • Work throughout the Demandware organization as an advocate for continuous innovation as a result of direct client experiences
  • Drive and maintains the highest level of client satisfaction possible
  • Project strong presence with internal and external clients and influence their behavior.

Members of the Retail Practice team are expected to possess knowledge and expertise in a majority of the following business functions and/or concepts:

Qualifications:

  • Day to day ecommerce site management practices and tasks.
  • Site search optimization
  • Merchandising and Promotions Management and strategies including A/B Testing
  • Using analytics to drive recommendations and strategies.
  • Content management and Online Marketing
  • Knowledge of Personalization tools
  • XML feeds imports & exports
  • eCommerce Best Practices (domestic an international)
  • Analytics and Ecommerce KPIs (key performance indicators)
  • Cross channel marketing and integration
  • Data Mapping and Modeling
  • Multi-site architecture and management (domestic and international)

Additional Qualifications:

  • 5+ years of retail and B2C ecommerce experience in areas of site merchandising operations, reporting, site search & SEO, AB testing, campaign & promotions management and maintenance.
  • Excellent planning, organization and prioritization skills, with the ability to manage several engagements concurrently in a dynamic environment
  • Excellent verbal and written communication skills; presentation skills and ability to communicate effectively to executive-level audience
  • Ability to build credibility with C-suite based on previous experience and executive presence
  • Diplomacy and professionalism when engaging with customers and navigating complex politics within their organizations
  • Ability to engage with customers in an open minded manner and motivate the customer’s team throughout the project
  • Proficiency working in team/matrix organizations
  • Experience with the implementation of new technology in stores ( POS, CRM, “order in store”)
  • A high tolerance for ambiguity as well as flexibility and adaptability
  • Bachelor’s degree
  • High degree of proficiency in Microsoft PowerPoint, Excel and Word
  • Comfort with an unpredictable workload and potential travel (up to 40%)

About Salesforce

Salesforce, the Customer Success Platform and world's #1 CRM company, empowers companies to connect with their customers in a whole new way.

We are the fastest growing of the top 10 enterprise software companies, and this level of growth equals incredible opportunities to grow your career at Salesforce. Together, with our whole Ohana made up of our employees, customers, partners and communities, we are working to improve the state of the world.

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