Overview

IWS is seeking a full-time Client Services Specialist. This position will work within the Client Services Team to help provide excellent customer service to our clients. This position will also build knowledge of property/casualty insurance and technology. The ideal candidate has a strong attention to detail, good abstract reasoning skills and excellent communication skills.

Key Responsibilities

  • Assist with client support, client training, product documentation, product setup, and product testing.
  • Utilize a diverse toolset to resolve customer software issues.
  • Facilitate regular communication between clients and team members.
  • Represent BriteCore professionally and set proper client expectations.
  • Maintain knowledge of client business practices and needs.

Skills & Requirements

  • Bachelor’s degree preferred.
  • Excellent written and interpersonal communication skills.
  • Friendly, confident, and patient with others.
  • Superior analytical, organizational and research abilities.
  • High level of initiative and ability to work in a team environment.
  • Professional demeanor in stressful situations.
  • High competence with technology including database systems.
  • Excellent math skills.
  • Ability to manage many tasks in a day.

Benefits

  • $40k-$60k based on experience and proven performance
  • Retirement plan with company match
  • Comprehensive health insurance coverage including medical, dental, and vision
  • Flexible work hours
  • Flexible PTO
  • Relaxed work environment
  • Remote work encouraged
  • Use of a company-issued MacBook Pro
  • Opportunity for advancement