Overview

Vox Media employees go deep, thriving on innovation and change while ambitiously seeking to master their subject areas, hone their craft, and improve their communities. We help smart, talented, creative professionals make a meaningful impact in media, technology and the world around them. The Vox Media house of brands includes industry-leading media forces like SB Nation, Eater, The Verge, Vox, Curbed, Recode, Racked and Polygon, and reaches an audience of hundreds of millions, generating over a billion content views each month.

About Vox Media

Vox Media employees go deep, thriving on innovation and change while ambitiously seeking to master their subject areas, hone their craft, and improve their communities. We help smart, talented, creative professionals make a meaningful impact in media, technology and the world around them. The Vox Media house of brands includes industry-leading media forces like SB Nation, Eater, The Verge, Vox, Curbed, Recode, Racked and Polygon, and reaches an audience of hundreds of millions, generating over a billion content views each month.

About the Community Management team

Vox Media’s product team builds innovative new tools that enable our editorial teams to tell compelling stories to devoted audiences. The community management team works ensure those tools are delightful and easy-to-use, and that all of our contributors and audiences have the resources and support they need to use our products successfully.

The community team’s work covers four main areas: frontline user support, outreach and advocacy, training and education, and communications. We are looking for an associate community managerto join our team. This position will report to the Community Operations Manager.

About the role

As an associate community manager, you’ll be responsible for ensuring that all of our users have the support they need to use our products successfully. You’ll work closely with the rest of the community team to advocate for our users at every stage of the product development cycle and ensure that the things we build meet their needs.

Specific responsibilities include:

  • Responding to user requests across a variety of channels
  • Gathering information to log issues, bugs, enhancement, and feature requests
  • Reproduce issues to facilitate clear documentation and reporting
  • Update team documentation around issues and common challenges, so community and product team colleagues understand current issues and workflows
  • Triaging bug reports and logging them with the appropriate teams, following up with individual users when issues are resolved

What we expect

You are an exceptional, empathetic, and compassionate communicator who cares deeply about creating a positive experience for our users.

You are able to balance multiple priorities, willing to go the extra mile for others, and comfortable asking questions when you need more information. You’ll be joining a rapidly growing team in a rapidly growing company—we seek colleagues who thrive on change, eagerly adapt to new approaches, and continuously iterate to improve our work.

Working at Vox Media

For more on the things we’re building and problems we’re solving, and what it’s like to work with the Product, Design & Technology teams, see our Product Team blog. In an effort to an provide an inclusive and respectful working environment, all team members adhere to our code of conduct.

Vox Media is committed to building an inclusive environment for people of all backgrounds and everyone is encouraged to apply. We strive to embody nine values in our daily work. We want to take risks and be ambitious while demanding quality. We believe that great collaboration happens when we can cultivate our diverse passions through an inclusive culture founded on respect. We want to be nimble enough to embrace change and celebrate our achievements.

Vox Media is an Equal Opportunity Employer and does not discriminate on the basis of race, color, gender, sexual orientation, gender identity or expression, religion, disability, national origin, protected veteran status, age, or any other status protected by applicable national, federal, state, or local law.

This is a permanent, full-time position with excellent benefits. Candidates can be based out of any of our US-based Vox Media offices, or may work remotely from anywhere within the major US time zones (Eastern, Central, Mountain, Pacific).

Vox Media strives to provide comprehensive healthcare options for our employees and to ensure that our healthcare and other benefits are LGBTQ-inclusive. You’ll be joining a group of focused, hard-working, creative people who are passionate about doing work that’s challenging and fun—and who strive to maintain a healthy work/life balance.