Overview

You’re a problem solver and easily connect with customers! You exceed their expectations with your guidance, knowledge, and real passion for technology. You have excellent verbal and written communication skills, as well as the ability to effectively prioritize and manage your time. You can multitask across systems and applications, analyze, isolate and resolve a variety of complex issues, and comfortably navigate a technical environment. Since the launch of the App Store, our Advisors have helped developers revolutionize the industries of business, healthcare, education, entertainment, and so much more. Through your support, you can help developers continue to transform lives and change the world. If this sounds like you, you could be the next AppleCare Partner Relations Advisor on our Spanish language team. We’re committed to helping employees explore their potential. This is a work from home position and you can live in any city across the US-you do not need to live in the city this is posted in to be considered.

Key Qualifications

  • Verbal and written fluency in Spanish and English
  • Minimum 2 years supporting customers via phone, e-mail, chat, and/or in person
  • Passion for customer service and ownership of the customer experience
  • Able to effectively tailor communication and style to differing audiences
  • Able to self manage and work independently in a fast-paced, constantly changing environment
  • Thrives on a team where expertise is shared and feedback is welcomed
  • Effective time management including ability to multi-task, organize and prioritize
  • Able to research and analyze information across multiple tools while talking with customers

Description

We expect everything from an Advisor that our customers do and we want Apple to be a reflection of the world around us. You’ll be the first point of contact for providing developer program support to some of the world’s most exciting companies. When developers have questions or issues related to our programs and products, you’ll be the friendly voice of Apple, responding to their requests and providing world class customer service. We’ll rely on you to listen to our developers and use your sound judgement, creativity, and passion to meet their needs and identify when to reach out to other Apple support and escalation teams. You’ll use your business knowledge and analytical skills to make certain that the content of Advisor tools and developer services web pages are up to date and to diagnose and report the source of repeat issues. In short, you’ll be the face of developers’ experience with Apple and remind them that behind our great products are amazing people. Because we believe our individual backgrounds, perspectives, and passions help us create the ideas that move all of us forward. We’ll train you to be the best. This position comes with competitive pay, great benefits, eligibility to participate in our company stock plan, time off, and employee discount.

Additional Requirements

Available to attend approximately 4-5 weeks of required training on a fixed schedule that may include weekends Ability to work between the hours of 7:00am and 10:30pm CST including weekends and holidays, with the possibility to flex up or down hours depending upon business needs Successful completion of a pre-employment assessment and background check Successful completion of initial training Able to meet minimum typing speed of 40 WPM while talking with customers

AT HOME REQUIREMENTS

  • A quiet workspace, ergonomic chair, and desk.
  • High-speed Internet service (5 megabits download and 1 megabit upload) from a reliable provider.

About Apple

Apple revolutionized personal technology with the introduction of the Macintosh in 1984. Today, Apple leads the world in innovation with iPhone, iPad, the Mac and Apple Watch.

Apple’s three software platforms — iOS, OS X and watchOS — provide seamless experiences across all Apple devices and empower people with breakthrough services including the App Store, Apple Music, Apple Pay and iCloud. Apple’s 100,000 employees are dedicated to making the best products on earth, and to leaving the world better than we found it.

The people here at Apple don’t just create products — they create the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it.

We’re perfectionists. Idealists. Inventors. Forever tinkering with products and processes, always on the lookout for better. Whether you work at one of our global offices, offsite, or even at home, a job at Apple will be demanding. But it also rewards bright, original thinking and hard work. And none of us here would have it any other way.